Experienced ITSM Professional | ServiceNow & BMC Helix Expert
With over 11 years of experience in IT Service Management (ITSM), I specialize in BMC Helix ITSM and am rapidly expanding my expertise in ServiceNow. As a result, I have developed strong skills in CMDB management, workflow automation, platform customization, and digital transformation, all aligned with ITIL best practices.
In the past 1.5 years, I have successfully delivered several ServiceNow projects, including integrations, custom development, and ServiceNow-CSM implementation. Furthermore, I am currently pursuing CSA and CAD certifications, which will strengthen my technical foundation. At the same time, I am enhancing my ServiceNow capabilities by advancing my knowledge in JavaScript Full Stack Development.
Additionally, I am actively seeking Junior to Mid-level ServiceNow roles in consulting, development, or platform administration. Ideally, I am looking for remote-first opportunities; however, I remain open to occasional on-site collaboration when required.
📌 Key Expertise:
✅ BMC Helix ITSM & ServiceNow Implementation
✅ ServiceNow CSM, Workflows & Integrations
✅ CMDB & IT Asset Management
✅ ITIL Best Practices & Digital Transformation
✅ JavaScript Full Stack Development (In Progress)
💡 Certifications:
🎯 ServiceNow CSA (In Progress)
🎯 ServiceNow CAD (In Progress)