ServiceNow Administrator & Developer | ITSM & CSM Specialist
I am a dedicated IT professional with 2.5 years of experience in ServiceNow administration and development, specializing in ITSM and CSM modules. As a result, I have developed a deep understanding of ServiceNow’s capabilities and how to leverage them effectively.
Moreover, I am proficient in JavaScript, which allows me to enhance ServiceNow functionalities through custom scripting and automation. In addition to my technical expertise, I have a strong foundation in engineering, programming, and database management. Furthermore, my knowledge extends to GIS and remote sensing, which strengthens my analytical and problem-solving abilities.
Currently, I am preparing for the CSA certification while also advancing my skills in ServiceNow ITSM, Developer Fundamentals, and CSM modules. Additionally, I have hands-on experience in CSM module implementation, which has allowed me to contribute to technical design, development, and deployment. Most importantly, I strive to ensure that all solutions follow best practices and align with architectural standards.
I thrive in dynamic and growth-focused environments, where I can apply my skills to drive efficiency and innovation. Not only do I enjoy solving complex challenges, but I am also eager to learn new technologies and continuously improve existing processes. Consequently, I am always looking for opportunities to enhance workflows and optimize platform performance.
📌 Key Expertise:
✅ ServiceNow ITSM & CSM Implementation
✅ ServiceNow Administration & Development
✅ JavaScript for ServiceNow Customization
✅ Database Management & Programming
✅ GIS, GNSS & Remote Sensing
✅ SolarWinds – ServiceDesk
💡 Certifications:
🎯 ServiceNow CSA (In Progress)